Mindy’s Sections Essay Example for Free

Mindys Sections EssayProfitabilityBJB intends to apply a six sigma approach to improving profitability in the innovative CD changers. Using much(prenominal) tools provided finished this approach will lead to major cost reduction and grapheme improvements that will result in an increase in profitability. The approach will involve measuring capability of processes to produce services and products that run free of defect. Experts at BJB will analyze standard deviation, short term performance data, and critical to quality (CTQ) characteristics to predict long-term process capability. Such analysis will apply concepts to the product, much(prenominal) as chance for defect, defects per opportunity, and defects per million opportunities. Experts previously described will use a four step approach to position this strategy. These steps include measuring of CTQ characteristics analysis through benchmarking and gap studies, improvement, and control. With a ratio of 1 smart per 100 employees, BJB will lead more projects per year as well as have a potential savings of $175,000 per project.ReferenceHarry, Mikel J. (1998). Quality Progress. Six Sigma A Breakthrough Strategy for Profitability. American hostel for Quality. Retrieved from http//asq.org/qic/display-item/index.html?item=13334 customer Complaints ManagementBJB will apply a Six Sigma approach to manage and improve customer complaints management process. This methodology provides an organized structure for solving and analysis of problems. BJB will apply DMAIC (Define, Measure, Analyze, Improve, and Control) phases to wreak and define problems within the organization. First, the problem is defined, variables influencing processes be measured, cause for process failure are analyzed, improvements are be after and made as well as variables are controlled until a defined six sigma level and a solid level of customer satisfaction is determined.ReferenceRiesenberger, Carlos Sousa, Sergio Dinis (2010). App lication of the Six Sigma Methodology in Customer Complaints Management A Case Study in the Automotive Industry. Retrieved from http//www.pomsmeetings.org/ConfPapers/015/015-0345.pdfEnvironmental Regulations ComplianceBJB mustiness roll environmental regulations compliance in regard to computer and electronic product manufacturing sector (NAICS 334). This sector covers manufacturers of electrical distribution equipment and electrical industrial apparatus as well as other electrical equipment and supplies. Laws and Regulations that BJB must abide by include Greenhouse Gas Reporting Program National Emissions Standards for Hazardous advertize Pollutants (NESHAP) air toxics regulationso Degreasing Organic Cleaners (Halogenated Solvent Cleaners)o Magnetic Tape (surface coating)o semiconductor unit Manufacturing Stratospheric Ozone Regulationso The Phase-out of Ozone Depleting Substanceso Significant New Alternatives Policy (SNAP) Program EPAs program to evaluate and regulate substit utes for the ozone-depleting chemicals that are being phased out under the stratospheric ozone protection provisions of the Clean Air Act (CAA). Compliance to such laws and regulations will assist BJB meet environmental obligations. Enforcement of legal action against BJB is a result of noncompliance to such laws and regulations.ReferenceUnited States Environmental Protection Agency (2012). Laws and Regulations. Retrieved from http//www.epa.gov/lawsregs/compliance/