Federal express

FedEx bequeath not be treated by Delta airlines because FedEx itself had their own experience and established to a greater extent than a decade. They confound the world largest airfreight fleet, including McDonnell-Douglas MD-I Is, Airbus A-300 and A-310s. The plans itself have a total daily lift capacity of more than 26. 5 zillion pounds. From networking settings, FedEx has established the strong networking services across world by door to door service, had employee more than 50 thousand employee around the world.It likewise growing fast performance with 13% increase in revenue to 9 Billion and serve covering more than 200 cities within china, FedEx had solo drop- off locations domestic bothy as of 2008. Compare to Delta airlines it Just do 2. 5% of its revenue from cargo and it has a passengers airlines which has many woodworking plane to serve the passenger. Meanwhile FedEx is the cargo airline that around the world knows their service very fast and cheap, from aspect o f service FedEx has their own strategies and market, and it had almost 100 years experienced in this industry.On the other hand, Delta is a passenger airline that took a cargo business and merge with Northwest and Western airlines, from our group view Delta annot straighten out the service better than FedEx did because FedEx has already establish and the hub itself for distribution of cargo has many in word embroil Asia and Europe. QUESTION 2 Firstly, federal official chat may maintain the capacity in order to hold in up with Chinas growth by implement the customer relationship management strategy (CRM). This is because each of the customers has diametrical type of requirements and demands.Federal usher should expand their forwarding capability, expand the services territory and also improving the round of golf times. Federal transport also can provide shipment information to the customers in China. Not only that, Federal Express also should be more progressive in providing advance services to the customers so that can help to improve the customers loyalty and also able to attract a wise customers. Secondly, Federal Express can hire topical anaesthetic managers. This is because by hiring local managers, they are more understand the local culture of the local areas in order to avoid disturbing inherent values and practices.Every different acres has a different culture and procedures, by having a person that more familiar with the culture it go away help Federal Express in determining the sensitiveness of China citizens. Thirdly, Federal Express also need to choose an airport for the expanding their business environment of the Pearl River Delta which serves 40% of the Chinas export volume. By agree all the airports in China, it will allow Federal Express to increase the capacity of the business. This is showed by China has been making substantially investment in their infrastructure include the port facilities, airports and cargo terminals.Lastly, Fe deral Express should more understanding the different set of values and demands in each country. The marketing also variation an important ole on advertising the services that provided by the Federal Express. Federal Express should examine the study player or competitors and changes in the China industries, by examine this it able to improve the services that had been provided by Federal Express. By improving the quality of services it will help in attracting a new customer and also earn their confidence in using all the services of Federal Express.Federal Express having a quality problem because the subcontracting companies are more motivated by profits. Usually, contract in the frozen price, so in order increasing their profit they will cut off their expenses. This will give an effect to the Federal Express because they still need to pay according to the contract. Additionally, Subcontracting often give a negative impacts to the service quality and also may affect the satisfact ion of their customers. This is because Federal Express subcontractor not wears the same standard of uniforms with their general employees appearance.Secondly, Federal Express also will lose their management manipulate because when they sign the contract with another company, the management and controlling right is belong to that company. Sometime, the subcontracting company does not fool he standards and mission of the company because for them the profits are more important than the services provided. Thirdly, when Federal Express performed subcontracting, they will face a lot hidden cost. This is showed by when Federal Express signing a contract, the contract will cover a lot of details regarding the services provided.If there is an important centre that does not included in the contract, the additional charges like legal fees and professional fees will be aerated to the Federal Express. Lastly, Federal Express also wills facing threat that relate to their security and onfident iality. This is showed by all the confidential information will be transmitted to the subcontracting company because they need all this detail to more understand the company and also easy to them in making transaction.