Mis Grameenphone

Mis in Grameen Ph unmatched chapter 01 Introduction oversight and boldnesss facing constantly changing problems, diverse succeedrial styles, and ever certify entropy inevitably offer a ch on the wholeenging context for exploitation deliberation device based learning arrangements. A mannessagement tuition scheme (MIS) is a ashes or work on that fork outs education needed to manage governances stiffly. counselling breeding Systems (MIS) employs the integration of training technology in achieving the need and objectives of the oecumenic workforce, managers and their physical composition.The education of MIS in physical compositions helps corporate executives in applying efficacious and in force(p) selective learning technology-based work and economic stopping points. With impudent trends in study technology, managers and organizations leave alone face more advance and flexible counseling of organisational teaching. forethought teaching dodgi ngs atomic number 18 regarded to be a subset of the over alone internal see to its procedures in a occupancy, which cover the application of people, documents, technologies, and procedures physical exertiond by centering accountants to shape business problems much(prenominal) as costing a product, returns or a business-wide outline.Academically, the term is commonly enjoymentd to refer to the group of information precaution methods tied to the automation or support of human determination making, e. g. ratiocination obtain Systems, Expert organizations, and Executive information systems. The terms MIS and information system argon often confused. MIS is whatsoevertimes referred to, in a regulatory sense, as information technology management. That argona of study should not be confused with calculator science. IT process management is a practitioner-focused discipline.MIS has overly some differences with Enterprise Resource Planning (ERP) as ERP incorpo range eleme nts that are not ineluctably focused on end support. MIS uses computer technology to provide information and conclusiveness support to managers, helping them becomes more potent. usings in the young computer industry are changing corporate management style. Managers at all directs use similar entropy. Operating managers require information which is timely, precise, detailed, internal and historical.Upper level managers need data which is aggregated, external as well as internal, succeeding(a) oriented as well as historical and covering a longer span time. An effective MIS toilettenot be built without viable data management tools. Such tools were not generally available previously. Moreover, most organizations did not effectively use DBMS technology until two decades before. Most organizations these eld rely heavily on their IT systems. An important key to a productive MIS is the effective management of an organizations data resources. hapter 02 way information system 2. 1 MIS definition- Management information system is the combination of men, machine and procedures for collecting link information from the internal and external sources of an organization, and use these information for the purpose of decision making. Another way it can say it is the integrated system of man and machine which provides information support for the decision making in the organization. MIS to a fault can define as a computer-based information system. According to Jorge M.Scott, MIS is well-rounded and coordinated setoff information subsystems which are rationally integrated and which qualify data into information in a variety of ways to grow productivity in conformity with the managers style and characteristics on the basis of accomplished quality criteria. 2. 2 Applications of MIS MIS has become an integral sectionalisation of the organizations existence and application on several specific areas. These include strategy supports, data touch and job performance ripening. MIS transforms data into useful information to formulate effective management decisions.Data actioning by MIS allows organization of gigantic quantity of business data and provides valuable time-saving benefits for the organization. Job performance of the organizations human resources is greatly affected with the establishment of an MIS. Employees go forth defecate more efficient and effective ways in treatment data and information. 2. 3 Elements of a Functional MIS A functional MIS has five elements which include timeliness, accuracy, consistency, completeness and relevance. The efficacy of an MIS will be deterred whenever one or more elements are compromised.The element of timeliness signifies that an organizations MIS can provide and distri fur on that point current information to its users. Processed information from MIS must(prenominal) be accurate and free from flaws. MIS consistency in handling data must be taken into consideration for well-defined, documented processes and magnate to adapt with a dynamic environment. Management needs complete and cerebrate information in a summarized format to eliminate information over freight rate. The MIS must be able to provide the management with pertinent data for effective supply and decision making. 2. 4 Advantages of MIS An MIS provides more benefits to the organization.Primarily, it make hastes organizational planning. MIS enhances the sound decision-making skills of the management by providing relevant information. Secondly, MIS minimizes information surplus by summarizing this in warning formats for managers to have detailed and concise narratives. Thirdly, MIS facilities bring integration to an organization as it keeps other departments abreast with existing problems and needs. Lastly, MIS nets managerial control easier. This gives management the major power to assess and improve the organizations performance. 2. 5 MIS classification MIS is a concept, which is a result of degree rather than an absolute one.In management there are whitethornbe few other areas other than MIS which gas created so much controversy. We would make an attempt to try to look into different types of MIS as they have evolved during the course of action of time. 1) Transaction process System (TPS) 2) Management Information System (MIS) 3) Decision Support System (DSS) 4) Executive Support System (ESS) 1) Transaction Processing System It processes transactions and produces reports. I t represents the automation of fundamental, routine push used to support business trading operations. It does not provide any information to the user for decision making.TPS uses data and produces data. 2) Management Information System MIS in an information system that processes data and converts it into information. A management information system uses TPS for its data inputs. The information generated by the information system may be used for control of operations, strategic and long-range planning, short-range planning, management control and other managerial problem solving. 3) Decision Support System A decision support system is an information system application that advocates decision-making. DSS tends to be used in planning, analyzing alternatives and trial and error search solutions.They incorporate a variety of decision-making models and thus area capable of performing what-if analysis. 4) Executive Support System An ESS is a special kind of DSS. It is specially tailored for the use of chief executives of an organization to support his decision-making. Thus ESS is a comprehensive information system that includes various type s of decision support systems, but it is more specific and person oriented. 2. 6 Objective of MIS There are lead basic objectives of MIS are discussed below 1. Operational control It is the process of assuring that the specific tasks are carried out efficiently and effectively. 2.Management control It is the process by which managers ensure that re sources are obtained and used effectively and efficiently in the accomplishment of organizational objectives. 3. Strategic planning It is the process of deciding on objective of the organization, on change in these objectives and on the policies that govern the acquisition, use and disposition of these resources. The nature and extent of information required for these purpose greatly depends upon the business environment in which it operates. As small or specialty size organization do not have the resources or the organization to have a systematic information system. . 8 Characteristics of MIS The following are the characteristics feature of an MIS (a) Management oriented This is the most significant characteristics of MIS the system is knowing from the top d declare. This does not mean that the system will be gear to providing information directly to top management rather, it means that the system splitment starts from an appraisal of management needs and overall business object ive. It is possible that midst management or operating management is the focus of the system, such that their needs are the cornerstone on which the system is built. b) Management directed Because of the management orientation of MIS, it is imperative that management activity direct the system development efforts involvement is not enough. It is rare to find an MIS where the manager himself or a high-level reprehensive of his department is not spending a good select of time in system design. (c) Integrated Integration is significant because of the magnate to produce more meaningful management information. For example. in line of battle to develop an effective production scheduling system , we must balance , such factors as * Set up costs * Work force extra time rates * Production capacity * Inventory levels * Capital requirements * customer service A system that ignores one of these elements inscription, level for example is not providing management with an optional schedule. (d) Common data flow Because of the integration concept of MIS there is an opportunity to avoid duplication and redundancy in data gathering, retentiveness and dissemination for example- customer orders are the basis for building the customer for goods ordered, tantrum up the accounts receivable, initiating production activity, sales analysis, sales forecasting and so on. e) heavy(p) planning element Management information system does not betide overnight, they take from three to five years and longer to get established flyingly within a confederacy. Therefore a heavy planning element must be present in MIS development. (f) Sub system concept (g) Flexibility and easy of use (h) Database (i) Distributed data touch (j) Information as a resource 2. 8 pieces of MIS (The performance monitoring single-valued function) The MIS has many functions to perform like the decision support quality, the performance monitoring role and the functional support role.MIS are not just statist ics and data analysis. They have to be used as an MBO (Management by Objectives) tool. They help * To establish relevant and measurable objectives * To monitor results and performances (r individually ratios) * To send alerts, in some cases daily, to managers at each level of the organization, on all deviations betwixt results and pre-established objectives and budgets. * The Functional Support utilisation Business processes and operations support function is the most basic. It involves collecting, recording, storing, and basic processing of data.Information systems support business processes and operations by * Recording, storing and processing sales data, acquire data, investment data, payroll data and other accounting records * Recording, storing and processing inventory data, work in process data, equipment repair and maintenance data, supply ambit data, and other production/operations records * Recording, storing and processing personnel data, salary data, meshing historie s, and other human resources records * Recording, storing and processing market data, customer profiles, customer purchase histories, merchandise research data, advertising data, and other marketing records * Recording, storing an processing business intelligence data, competitor analysis data, industry data, corporate objectives, and other strategic management records use of all the above to implement, control, and monitor plans, strategies, tactics, new products, new business models or new business ventures. * The Decision Support Role The business decision making support function goes one trample further. Decision making is an integral part of the functioning of any organization. To facilitate Decision making in this ever-competitive world it is imperative that managers have the compensate information at the right time to bridge the gap between need and expectation. To facilitate better flow of information adequate Management Information Systems (MIS) is the need of the hour. Thus it is important to have an understanding of the MIS followed in an organization by all levels of management in order to take effective decisions. A management information system collects and processes data (information) and provides it to managers at all levels who use it for decision making, planning, program implementation, and control. 2. 9 Risks of MIS Management risks show the likelihood of economic events that could negatively affect the operations or earnings of the organization. Management decisions based on erroneous, ineffective or imperfect MIS may gain ground the risks in specific areas such as commodity pricing, companys liquidity, interest rates or foreign currency.A non-secure or poorly programmed MIS can result into hacking, data manipulation, unauthorized data access and routine work disruption that can result to incorrect management decisions or planning. chapter 03 COMPANY OVERVIEW GRAMEENPHONE GRAMEENPHONE is the largest restless hollo company in Banglade sh. In the midst of overleap of communication means, GRAMEENPHONE has introduced an effective and user-friendly mobile phone network. It has put a positive impact on the lifestyle of the people of Bangladesh. 3. 1 Ownership TELENOR owns 62% of GP. It is the state-owned telecom company in Norway operating since 1885. It is amongst the oldest, most sophisticated, and diversified telecom companies in the world.The company has a long history of successful cooperation with other operators and giving medications in and out of Norway. TELENORs home base, Norway, has the highest density of mobile phones in the world and one of the most competitive markets in the field. TELENOR has been playing a pioneering role in the development of GSM, one the latest and most successful versions of cellular technologies. GRAMEEN telecom the second largest shareholder owning 35% of GP, has been established by GRAMEEN Bank, which believes that a lack of communication facilities in the rural areas is one of the major obstacles to rapid economic development in the rural areas of Bangladesh.GRAMEEN Telecoms deep understanding of the people and kitchen-gardening of Bangladesh helps GP to build up convenient and cost-effective communication facilities in the rural areas, which in turn, create more jobs and open up business opportunities there. Marubeni Corporation is one of the largest general trading and investment companies in Japan. The company has a global business network that oversees a number of operations ranging from domestic export and import to offshore trade and retail marketing of finished products. Marubeni invests in manufacturing facilities and infrastructure projects, including in the telecommunications sector. The company owns 9. 5% of GP. Gonofone Development Corp. which owns 4. 5% of GP, is a telecommunications development company based in clean York.In addition, three leading international financial institutions the International Finance Corporation, Asian Develo pment Bank and the Commonwealth Development Corporation are also shareholders of GrameenPhone. The three organizations each hold three per cent of preferred shares of GrameenPhone. 4. 2 License and Network GrameenPhone currently holds both a GSM 900 and a GSM 1800 license. The government has not yet announced any plans to issue UMTS licenses in Bangladesh. With the enterprisingness of GrameenPhone, mobile phones are spreading rapidly through with(predicate)out the country. A bulky portion of Bangladesh is under GrameenPhones coverage now. Today, more than one in three telephones in Dhaka and Chittagong are mobiles.GrameenPhones network is divided into six zones concord to the divisional borders Dhaka Zone, Chittagong Zone, Khulna Zone, Sylhet Zone, Barisal Zone and Rajshahi Zone. Currently GP is operating in all six zones. The zone in which a subscriber is registered with GrameenPhone is that subscribers family Zone, and all other zones are Remote Zones. GrameenPhone offers th e widest coverage in Bangladesh. The creation coverage has increased from approximately 85% in 2005 to above 90% in 2006. In addition, GrameenPhone also offers GPRS in most of the country and advance in urban areas. 3. 2. 1 Specialties GSM Mobile Operator, Telecommunication do Provider. 3. 2. 2 Healthline and BillPayIn 2006, GrameenPhone introduced HealthLine, providing around the clock access to medical services for its subscribers via the mobile phone, and BillPay, allowing utility bill payments with the mobile phone in selected areas. 3. 3 Products below Post Paid Service there are two products 1) GP-GP fifty-fifty 2) GP-GP National 3. 3. 1 Subscribers Facilities Grameenphone subscribers enjoy the following GSM features without bearing any special costs * counterer ID * Call Waiting * Call Conference * Call Divert * Call Barring * Value Added run * Voice billet Service (VMS) * Short Message Service (SMS) * Fax and Data Service (currently available only to corporate clien ts) * Pre-Paid Service chapter 04 MIS IN GRAMEENPHONEIn todays world of ever increasing complexities of carrying out business, all organization, in order to survive and grow, must have a properly planned, analyzed, designed and keep MIS. This need is even more increased because organizations now have to postulate not only locally but also globally. major organizational functions In GRAMEENPHONE major organizational functions- * sales & Marketing * study functions of systems Sales management, market research, promotion, pricing, new products * Major application systems Sales order info system, market research system, pricing system * Financing and Accounting * Major functions of systems Budgeting, general ledger, billing, cost accounting * Major application systemsGeneral ledger, accounts receivable, accounts payable, budgeting, funds management systems * Human Resources * Major functions of systems Personnel records, benefits, compensation, labor relations, training * Major a pplication systems Payroll, employee records, benefit systems, career path systems, personnel training systems * client communication * Networking * Data Storage * Utility bill payment system * Software Integrates Facets * Planning, Manufacturing, Inventory, Sales, Finance, Accounting * Transactions Alert All Involved Factors * Updates Files, Speeds, Action, Cuts make up * Electronic commerce * Internet Links Buyers, Sellers * Lowers Transaction Costs Goods & Services, Advertised, Bought, transfer Worldwide * Business-To-Business Transactions, Increasing. In Grameenphone Company MIS is mostly needed at every single of moment. Without managing the total information related with employees and customers it can not operates its functions. ready reckoner technology everywhere related of the company. The company realizes the potential and importance of information technology and to manage this information for the decision making. The MIS has greatly facilitated and synchronized the in formation flow in the organization and the management feels that is has vie a role in the growth and increased performance of the company Organization computing resources Software Resources- chase packets are used for the functioning of our information system and organization 1) Application Software Following application softwares are used in our organization and functioning of our information system * Microsoft Office * NOD32 Anti-Virus * Adobe Reader 2) System Software Following application softwares are used in our organization and functioning of our information system * Operating System (Windows XP and Linux) for PCs. * Windows 2003 boniface for mainframes. Hardware Resources- Following hardware resources are required for the functionality of IS and organization * face-to-face computers * Canon Document Scanners * HP Printers TPS in GrameenphoneEffective transaction processing system is working in Grameenphone for official transactions, customer dealing, etc Payroll TPS Gram eenphones payroll TPS is designed to get information and record active employers and employees stored in computers. It get information about the employee from the employees department and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Decision making about organizational function taken cast managing all this information. Management takes record of the employees efficiency to work and may declare added bonus or other incentive. And the record is updated in the general ledger as well as the master payroll (HUB). Customer IdentificationAt customer care centers data storage about customers this company also use computer technology. Collecting and gathering information about customers, dealing with them for products and services, offering new services to them, solving their problems for service by customer managers all are provided by computer application systems. Online Activity GP allows the customer the option of online uses. Purpose Career with the organization. arousal Name, resume. Process The information will send to organization server (HUB). turnout evaluate and select candidate. Sim card operations Different sim card operations and transaction maintain by computer programs.Call rate, SMS rate, Voice messages record and flexi load transactions, handset facilities, additional service- all are maintain by computers which depends on information systems. MIS uses on these functions gives company better option to reach its own destiny. Telecommunication networking cannot thinkable without information system management. Every call, call-charges, talk-time duration, GSM Features and Value Added Services (all control by computer applications which is set before by computer application programs including different information. Relationship of MIS with TPS MIS reports and summarizes the organizations basic operations and these reports come from the basic transition proce ssing systems.In case of GP organization the TPSs of Recharge Cards, Payroll and Customer identification etc. provide the basic information about the organizations activities. These activities are so summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then(prenominal) they take control measures to fix those flaws. chapter 04 CONCLUSION It would appear that the role played by MIS within the study companies is undergoing a period of intense renderingfor many this involves a total rethink of their systems, and the way in which they are managed. IT representatives would appear to be shedding their image of pure technologists.Instead, all displayed a keen interest in, and awareness of, the competitive pressures facing their organizations, and how managing information system could be used to assist in combating them. As part of the erudition of the importance of business issues, there is a concur rent recognition of the importance of information, and it play improving customer servicea key discriminator in environments where products are essentially the same. The relationship between management attitudes and the role played by information system is an interesting one. Without support from management it would appear that MIS will never be deployed in innovative ways.But if MIS does not prove its potential then management will remain clear cool and unenthusiastic about its use. This would seem to be particularly true up in areas where the company is operating in a relatively motionless climate with little or no opposition. If information systems are to be deployed effectively in the organizational arena, and to realize their full potential, strategic or otherwise, such issues must continue to climb up the corporate agenda. Similarly, aged(a) managers must realize that in the continuing search for competitive returns in an ever more dynamic climate, IS management could, as has been wide maintained, be one of their most valuable (yet underdeveloped) organizational capabilities.This is a universally accepted fact that all managerial functions are performed through decision making. For taking rational decisions, timely and reliable information is essential and is procured through a logical method of information collecting, processing and disseminating to decision makers. MIS assist decision makers, by providing the required information at various stages of decision making and thus greatly help the organization to achieve its goals and objectives. On the other hand, if an MIS is poorly planned and constructed, it may provide inaccurate, irrelevant or obsolete information, which may even prove fatal for the organization.